Shipping policy
Shipping Policy
Order Processing
All DD Miles Couture products are made to order. Once an order is placed, production typically begins within 1–5 business days.
Orders are processed Monday through Friday, excluding holidays.
Shipping Times
After production is complete, estimated shipping times are:
- United States: 3–7 business days
- Canada: 5–10 business days
- International: 10–20 business days
Please note that shipping times are estimates and may vary due to carrier delays, weather, holidays, or customs processing.
Shipping Rates
Shipping rates are calculated at checkout based on the destination and items ordered.
Promotional free shipping offers, when available, will be clearly stated on the website.
Order Tracking
Once your order ships, you will receive a confirmation email containing tracking information.
Please allow up to 48 hours for tracking information to update.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
DD Miles Couture is not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error, please contact us immediately at your email address before the order enters production.
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact us within 30 days of the estimated delivery date.
We will work with the shipping carrier to investigate the issue.
Damaged Items
If your order arrives damaged or defective, please contact us within 7 days of delivery and include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
We will work to resolve the issue as quickly as possible.
Contact Us
For shipping questions, please contact:
DD Miles Couture
Email: your-email@example.com
Website: ddmilescouture.com